Shipping & Returns
SHIPPING POLICY
We are dedicated to delivering you the fastest and most reliable shipping available. Please view our policies below; if you can’t find what you’re looking for, just message us on our live chat in the bottom right corner of the site or give us a call at (302) 466- 5715 and we will be happy to assist you.
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Certain states have no explicit law that either allows or prohibits the retail sale of hemp and CBD products. Resulting in us not selling our product in some states.
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Currently, we are not selling our products in the following states:
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· Hawaii
· Idaho
· Iowa
· Mississippi
· New Hampshire
· South Dakota
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Free Shipping and Standard Shipping
Our free shipping offer applies to any orders on products labeled “free shipping” to a shipping address within the United States. If the order does not qualify for free shipping, then the advertised rate applies for standard shipping. The advertised rate will be reflected in the shopping cart and during order checkout. All orders will still have the option of choosing other shipping methods at checkout for a faster delivery time.
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All orders placed before 10:30 AM Eastern Time on a business day will ship out the same day, orders placed after 10:30 AM will ship out the following business day.
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Standard Shipping is provided by USPS First Class Mail and has an estimated delivery time of 2-4 business days after we ship it. Tracking is included but delivery date is not guaranteed.
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USPS does include Saturdays for delivery to most areas but does not count Sundays or Federal Holidays; their estimated days for delivery are also not guaranteed. We only offer full refund on the product and our standard, default USPS shipping charges.
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Tracking Your Order
Once your order has shipped and the carrier has generated a tracking number, you will be emailed the tracking information. Tracking information is available within your account. Certain drop-shipped orders will not have tracking available, you’ll need to call (302) 466-5715 for assistance.
If you have any shipping concerns please call us at (302) 466-5715 for assistance.
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Backordered Items
In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out-of-stock item(s) as soon as they become available via an expedited method at no cost to you.
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Damaged or Lost Packages
All damaged packages must be reported to us within 3 business days of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.
If your package is lost, please email or call us as soon as possible so that we can work with you to resolve the issue. We request that you check with all family members, co-workers, neighbors, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them.
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Delivery of your Shipment
Typically, your package is left in a safe location if no one is available to receive it; however, it is ultimately up to the individual driver if he/she feels comfortable leaving the package without a signature. USPS drivers will leave your package in your mailbox, but if the package does not fit they will leave it at your door. Any comments entered during the time of order will be printed on to the shipping label. These notes will be passed to the delivery driver, but we can offer no guarantee that they will be followed at the time of delivery.
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Accurate Address Information
Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. Our system is capable of retaining multiple addresses; although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.
Return & Exchange Policy
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You may return product for any reason and receive a full refund. To be considered for reimbursement, products purchased through standard delivery must be unopened and in the original packaging. However, the first purchase only requires the empty or partially empty container to be returned. To return a product you must do the following: Call us at (302) 466-5715 within 30 days of purchase (Product issues not declared within 30 days of purchase are not entitled to a refund).
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You will be given a Return Merchandise Authorization (RMA) number. To receive your refund, you must postmark your return within 30 days of purchase. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the box. Our shipping department does NOT accept any packages without an RMA number. You pay for return shipping.
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Address the return package to: Green Pearl Farm, 5380 W 34th St #336 Houston, TX 77092. We will not accept or issue a refund for any packages marked return to sender or refused. If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned product with a valid RMA number, a refund will be issued to your credit card for a full refund of the purchase price including shipping and handling. After the shipping department receives your return, it generally takes 3-5 business days or less to process your refund. Once a return is processed, it can take up to one billing cycle for this return to be posted to your account, depending on your financial institution.